ImperialMarbleArt – Terms & Conditions

Effective Date: 01 Dec 2025
Company Name: ImperialMarbleArt
ABN: [Insert ABN Here]
Address: [Insert Full Business Address Here]

1. About Us

ImperialMarbleArt (“we”, “our”, “us”) specialises in handcrafted marble creations and luxury bespoke furniture. Every piece is meticulously handmade and produced to order.

2. Orders

By placing an order with ImperialMarbleArt, you acknowledge and accept these Terms & Conditions.
All items are made-to-order. Once production begins, orders cannot be cancelled, modified, or altered.
It is the customer’s responsibility to ensure there is adequate access and sufficient space at the delivery location for the purchased items.

3. Shipping & Delivery

Australia-Wide Delivery

Deliveries are fulfilled through third-party logistics partners.
Customers must ensure the property is fully accessible for delivery.
You will be notified of estimated delivery windows.
Missed deliveries may incur a re-delivery fee.

International Delivery

International shipping is available depending on carrier availability and destination.
Customs duties, import taxes, and international fees are the customer’s responsibility.
All shipping fees for international orders are non-refundable.

Warehouse Pick-Up

Customers may also choose to collect their order from our partnered warehouses in Sydney or Melbourne.

Items not collected within 10 business days may incur storage charges.
Storage may be billed at a weekly rate if collection is delayed beyond the free holding period.

4. Product Warranty

We provide a 12-month warranty that covers manufacturing defects from the date of delivery or pick-up.

Exclusions

The warranty does not cover:

Damage caused by misuse, improper care, or failure to follow care instructions
Normal wear and tear
Damage sustained during transport where the customer or their agent collects the item directly

This warranty operates in addition to your rights under the Australian Consumer Law (ACL).

5. Returns, Refunds & Repairs

No Change-of-Mind Returns

We do not accept returns, exchanges, or provide refunds for:

Change of mind
Incorrect selections
Failure to verify product details before placing an order

Faulty or Damaged Goods

Customers must inspect items upon delivery.
Any damage must be reported within 24 hours, with clear photos and delivery documentation.
Repair or replacement will be offered only if the item is deemed faulty under the warranty or Australian Consumer Law.

6. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery details
Ensuring sufficient access at the property
Following the recommended care and handling instructions to preserve the product

7. Limitation of Liability

ImperialMarbleArt is not liable for any loss or damage that occurs after the item has been delivered or collected.
We exclude liability for indirect or consequential losses to the maximum extent permitted by law.

8. Dispute Resolution

If you have a concern or dispute, please contact us at:
Email: orders@imperialmarbleart.com

We will attempt to resolve disputes directly with you.
If the issue remains unresolved, matters will proceed to mediation in New South Wales, Australia.

9. Intellectual Property

All content, designs, artwork, images, and product concepts are the exclusive property of ImperialMarbleArt.
Reproduction, duplication, or distribution without written permission is strictly prohibited.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

ImperialMarbleArt – Privacy Policy

Effective Date: 01 Dec 2025
Company Name: ImperialMarbleArt
ABN: [Insert ABN Here]

Privacy Policy Summary

Information We Collect

We collect personal and payment details to process orders, arrange delivery, and provide customer support.

Use of Data

Your information may be shared with trusted partners including:

Logistics and delivery providers
Payment gateways
Order management systems

We do not sell your information to third parties.

International Customers

Your data may be transferred overseas for fulfilment or payment processing, depending on your location.

Cookies & Tracking

We use cookies to enhance website performance, user experience, and analytics.

Your Rights

You may request access, correction, or deletion of your personal information at any time by contacting us.

Important Customer Information

Before placing an order with ImperialMarbleArt, please note:

Orders cannot be cancelled once production begins.
We do not offer refunds or exchanges for incorrect choices or change of mind.
You must inspect your item on delivery and report any issues immediately.
Ensure your delivery site has adequate access to avoid delays and re-delivery fees.
You retain full rights under the Australian Consumer Law in addition to these terms.